Terms and Conditions

Thinking of giving us a try?

Order a week’s worth of meals from us before you commit to anything permanent! We undertake a minimum order of 6 meals i.e. tiffin services for a week, for prospective customers. Payment for the first week’s order is taken in advance. Please note that, should you wish to discontinue the service before the first week is over, no refund will be given.

How do you charge for your services?

To start with the service, simply place the order online. The payment needs to be done in advance to avail the services.

How can I customise my order for the day? What if I want to cancel it?

You can customise your daily order Types of Meals Served or even cancel it for a particular day or days – no problem at all. However, do note that special requirements and/or cancellations, if any, must be made within the following times:

Lunch Order Changes/Cancellation: Before 9 AM on the same day
Dinner Order Changes/Cancellation: Before 3 PM on the same day

• Cancellation Timing for Lunch is by 9 am & for Dinner by 3 pm.
• If your office/school/ hospital is closed the next day , please inform us a day before.
• You can have a maximum cancellation of 2 Tiffin’s, if you have opted for one week plan and 7 Tiffin’s if you have opted for the whole month plan.

No cancellations will be entertained beyond the timings mentioned above.

How will you deliver my meal?

We employ the dabbawala service to deliver our tiffins reliably and on time. Please note that their delivery charges are applied on a per tiffin basis, and this applies even for multiple tiffins that are served at the same place.

 

 

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